Shipping policy

Rafter JB Shipping Policy

Effective Date: September 30, 2026

Thank you for shopping with Rafter JB and joining the family! We truly hope you are happy with your items.

Many of our products are made to order, which means your item may be produced specifically for you after your order is placed. Because of this, processing and delivery times may vary by product and fulfillment provider.

Processing & Production Times

Orders are typically processed after they are received and may enter production shortly after purchase.

Because many Rafter JB products are made to order, please allow time for production before your order ships.

Production times may vary depending on:

Product type
Product availability
Fulfillment provider
Order volume
Holidays
Supply chain conditions

Estimated processing times are provided as a general guide and are not guaranteed delivery dates.

Graphic tees are 5-10 business days due to high volume of sales.

Pre-Order Items may take up to 12-15 business days if any item sells out.

Shipping Rates

Shipping rates are calculated at checkout based on the products in your order, shipping destination, shipping method, and applicable fulfillment provider.

Customers are responsible for applicable shipping charges unless Rafter JB is offering a promotional free-shipping offer.

Shipping rates may vary depending on the product and destination.

Free Shipping

Rafter JB may offer free shipping promotions from time to time.

Free shipping promotions may require a minimum purchase amount and may be subject to product exclusions, promotional periods, or other restrictions.

Any applicable free-shipping offer will be clearly displayed on the website or at checkout.

Shipping Destinations

Rafter JB ships to locations supported by our fulfillment and shipping partners.

Shipping availability may vary depending on the product and destination.

Tracking Information

Once your order ships, tracking information will be provided when available.

Please allow some time for tracking information to update after your package has been handed over to the shipping carrier.

If your order contains multiple products, you may receive multiple tracking numbers.

Multiple Packages

Because Rafter JB products may be fulfilled by different production and fulfillment facilities, items from the same order may arrive in separate packages and at different times.

Receiving one package before another does not necessarily mean that the remaining items are missing.

Please check your tracking information before contacting us regarding missing items.

Shipping Delays

Rafter JB does our best to get your order to you as quickly as possible. However, we cannot guarantee delivery dates.

Rafter JB is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Natural disasters
Holidays
Supply chain disruptions
Incorrect or incomplete shipping information
Customs delays
Government actions
Other circumstances outside our reasonable control

Carrier delays do not qualify for a refund or cancellation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

NO CANCELLATIONS OR ADDRESS CHANGES ARE ACCEPTED AFTER AN ORDER HAS BEEN PLACED.

Please carefully review your shipping information before completing checkout.

If an order is returned to the sender because of an incorrect or incomplete address, additional shipping charges may apply if reshipment is available.

Lost or Stolen Packages

Once tracking information confirms that a package has been delivered, Rafter JB is not responsible for packages that are subsequently lost or stolen, except where otherwise required by applicable law.

If your tracking information shows that your package was delivered but you cannot locate it, please:

Check around your delivery location.
Check with household members or neighbors.
Contact your local shipping carrier.
Allow up to 24–48 hours, as carriers occasionally mark packages delivered before they physically arrive.

If you are still unable to locate your package, contact us at:

rafterjbdesigns@outlook.com

We will do our best to assist you.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at:

rafterjbdesigns@outlook.com

Please include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging, when applicable

Please do not return the item before contacting us.

If the issue is determined to be the result of a manufacturing defect, shipping damage, or an error on our part, we will provide instructions for the appropriate resolution.